You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relationship building skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of fashion brands and retailers who are adopting our product and we would love your help in taking care of our customers! Become part of our Customer Success Management Team!
This role includes participation in technology product design to create the tools that your customers need. It’s about working with the Marketing team to find the right kinds of leads that the Sales team can ultimately welcome to the company as first-tier, high-value assets. Through on-boarding and training, the CSM team ensures that all customers are fully engaged and receiving the value that they expect from fashionTrade. At every contact point, the CSM team collects, analyses and then uses data to make the customers’ experience as seamless and satisfying as possible.